Info-line: We manage phone lines dedicated to information for customers, responding professionally and comprehensively. The service is run entirely by MSC and may be paid via toll-free numbers in languages other than Italian. toll Manager: It 's an effective and low cost allowing market visibility and direct communication with customers. MSC operates the toll company in the activation phase and in its fully operational. The service is delivered by professional, multilingual, assigned to service only after proper training in accordance with the customer.
MSC provides SLA (Services Level Areement) high thanks to state of the art technology infrastructure, professionalism and effective monitoring of the service. The service is equipped with systems ACD (Automatic Call Distribution) and IVR (Interactive Voice Response).
Help Desk 1st and 2nd level : Ensures timely and efficient assistance. We can provide the service in major European languages, and connect directly to our customers' information systems sharing the same information. The service provided by MSC is ideal for: a) Assisting users b) Requests / management of projects c) Fault or defect.
Secretariat and Switchboard: The service is made by professional multilingual staff able to perform all the functions typical of a corporate PBX.
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