Beauty Welcome Letter

"In Bound Call Center"

Info-line: We manage phone lines dedicated to information for customers, responding professionally and comprehensively. The service is run entirely by MSC and may be paid via toll-free numbers in languages other than Italian.

toll Manager: It 's an effective and low cost allowing market visibility and direct communication with customers. MSC operates the toll company in the activation phase and in its fully operational. The service is delivered by professional, multilingual, assigned to service only after proper training in accordance with the customer.
MSC provides SLA (Services Level Areement) high thanks to state of the art technology infrastructure, professionalism and effective monitoring of the service. The service is equipped with systems ACD (Automatic Call Distribution) and IVR (Interactive Voice Response).

Help Desk 1st and 2nd level : Ensures timely and efficient assistance. We can provide the service in major European languages, and connect directly to our customers' information systems sharing the same information. The service provided by MSC is ideal for: a) Assisting users b) Requests / management of projects c) Fault or defect.

Secretariat and Switchboard: The service is made by professional multilingual staff able to perform all the functions typical of a corporate PBX.

Explain Different Agreement

Our "Out Bound Call Center"

Telemarketing : Accompagna l’azienda committente dall’identificazione del target, alla definizione dello script, fino alla gestione informatizzata di tutte le informazioni raccolte. Ogni azienda committente è in grado di visualizzare le informazioni relative alla campagna in tempo reale tramite collegamento internet.

Qualificazione Database aziendali : Il servizio erogato da MSC prevede l’aggiornamento, il completamento e la gestione delle banche dati aziendali. La qualificazione prevede l’utilizzo di strumenti informatici e contatti telefonici al fine di creare o ampliare liste clienti o potenziali clienti, verificare l’aggiornamento periodico delle base dati, raccogliere informazioni strategic.

Customer surveys and customer satisfaction : Achieve targeted telephone survey to obtain accurate and immediate information on the processes of sales, after sales service. Through this tool, you can identify customer needs, gather strategic information, collect data for future analysis.

management appointments: E 'can provide a continuous flow of qualified appointments for the sales force business. Each campaign is managed in close collaboration with the customer who will speak directly into the definition and verification of the following points:
a) Identification of the target based on the composition of parameters such as product category, geographic area, turnover, etc.. b) Development of the script contact Customer c) Management Agenda on Line d) Contact telephone and appointment records and sending) Confirmation of the appointment f) Enter information about the appointment of company g) Preparation of detailed statistical information h) Collecting feed-back appointments.

1980's Aerobics Trainer

detection consumption

served more than 150 municipalities in Lombardy and Piedmont , counters over 500,000 letters a year, the most advanced detection systems, a team of technical area tight-knit tight-knit, professional and highly motivated to ensure excellent quality service.
The awareness that the reliability and timeliness of data supplied in service are the real added value, is an indispensable reference.

MSC arises as a mission, the constant search for excellence. In concrete terms, this means:
1. Breaking down the margins of error
2. Observe strictly the delivery

To meet the objectives related to the mission, MSC has developed an innovative working method that uses the most sophisticated technologies on the market .
The system consists of performing, for each survey, a snapshot of the counter, able to demonstrate visually the survey conducted.

The latest generation of handheld , provided to staff via the integrated camera, allowing the detection of contextual reading and photograph.
MSC stores the read image on a photographic database resident at its head (not to weigh down the servers of its customers) and, upon request, make available the images of the counters. The

service can be made on-line on request, with direct access to the client an IP address. The software

é nato per soddisfare le esigenze legate ad un utilizzo quotidiano dello strumento. E' caratterizzato da una grande semplicità di interazione.

Lo strumento , sviluppato su piattaforma Microsoft, risulta duttile e intuitivo .

Kates Playground The Beste Star

origins, mission, corporate structure and the presence of local

MSC nasce nel 2002 dalla volontà dell’azienda ex municipalizzata di Gallarate (oggi azienda multiservizi) di muovere nella direzione dell’affidamento in out-sourcing di alcuni servizi. Il core business di MSC rimane il servizio di rilevazione dei consumi tramite la lettura dei contatori.

La nostra mission è: " Progettare ed erogare servizi di carattere operativo e commerciale, mettendo a disposizione delle Pubbliche Amministrazioni una struttura organizzativa altamente professionale ed estremamente flessibile ".

MSC è controllata al 60% da AMSC Impianti e Servizi S.p.A. e partecipata per il restante 40% dalla compagina privata.

Più di 150 Comuni gestiti in Lombardia e Piemonte , oltre 500.000 rilevazioni nel corso del 2008.

Nostri siti web principali sono:
www.mscgallarate.it
www.lettura-contatori.it